SystemFlow Business Policy

1. Introduction

SystemFlow is committed to delivering advanced technological solutions that enhance business processes, improve efficiency, and provide a competitive advantage. This policy outlines how we conduct business, interact with clients, and ensure compliance with ethical and legal standards.

2. Scope

This policy applies to all SystemFlow operations, including:

• Distribution of technological products and solutions.

• Consultation, planning, and implementation services.

• Technical support, maintenance, and user training.

• Collaboration with clients across Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, Kosovo, North Macedonia, and Montenegro.

3. Services and Solutions

• Customized Solutions: Our products and systems are modular and flexible, allowing them to be tailored to each client’s unique requirements.

• Expert Consultation: We provide guidance throughout the project lifecycle—from initial consultation to implementation and follow-up support.

• Sustainability and Efficiency: We prioritize solutions that reduce resource consumption, enhance operational efficiency, and support long-term sustainability.

4. Client Engagement

• Initial Contact: Clients can reach us via email, phone, or contact form on our website.

• Consultation Process: We schedule an initial meeting to understand client needs, assess current systems, and propose suitable solutions.

• Agreement and Contracts: All services and projects are confirmed in writing before commencement, ensuring transparency and clear expectations.

5. Technical Support

• Availability: Our support team is available for maintenance, troubleshooting, upgrades, and user training.

• Response Times: Response times may vary depending on the issue’s complexity, but we strive to resolve requests promptly.

• Remote and On-Site Support: Support can be provided remotely or on-site, depending on the client’s needs and service agreements.

6. Data Protection and Confidentiality

• Confidential Information: All client information is treated as confidential and handled with the highest security standards.

• Data Use: Personal and business data are collected solely for providing services, implementing solutions, and improving client experience.

• Regulatory Compliance: We comply with all applicable data protection laws and regulations in the countries we operate.

7. Intellectual Property

• Ownership: All intellectual property rights for our solutions, software, and documentation remain with SystemFlow unless explicitly transferred under agreement.

• Licensing: Clients are granted a license to use our solutions under the terms specified in the contract.

• Protection: We protect our intellectual property and expect clients to respect these rights.

8. Compliance and Ethics

• Legal Compliance: SystemFlow operates in full compliance with local and international laws, industry regulations, and safety standards.

• Ethical Conduct: We maintain ethical business practices, transparency, and integrity in all dealings.

• Sustainability Commitment: Environmental responsibility is a core value; we promote solutions that are sustainable and minimize ecological impact.

9. Quality Assurance

• Continuous Improvement: Our solutions and services undergo regular review to ensure the highest quality standards.

• Client Feedback: We encourage client feedback to identify areas for improvement and enhance overall satisfaction.

• Monitoring: All processes are monitored to maintain operational excellence and minimize risk.

10. Modifications to Policy

• SystemFlow reserves the right to update this Business Policy periodically.

• Significant changes will be communicated to clients via email or posted on our website.

• Continued use of our services after modifications indicates acceptance of the updated policy.

11. Contact Information

For questions regarding this Business Policy or to initiate collaboration, please contact:

• Email:info@systemflow.com